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SERVE Model

The S.E.R.V.E. Model was developed at the University of Nebraska to outline the important elements of a quality service-learning project. The Office of Sorority & Fraternity Affairs uses this model in what we do related to service.

What is Service Learning?

1. A type of experiential education in which participants:
2. Learn about an identified community need
3. Complete an organized service activity to address that need
4. Reflect on the experience to gain further understanding of their community, their own individual value systems, and enhanced sense of civic responsibility

Five Steps to Service-Learning

Select a Service
[the initial step of identifying and focusing on a community need]
Whoever is initiating the service must consult with members of the community to seek community input or community voice. Individual citizens, community agency staff, and the Center for Leadership and Service are all excellent resources.

Educate and Inform
[the process of learning about the need]
In this step volunteers gain a greater understanding about the extent, causes, and hopeful solutions to the community issues that we are addressing. Chapters may call upon one of their members to complete research to present to the organization about a service project or the beneficiaries of a chapter philanthropy.

Respond to Need
[refers to direct service – the actual service experience]

Value Significance and Reflect
[activities that encourage students to make linkages between their education, their service, and their daily lives]
This is accomplished through any number of reflection activities, including group discussions, games, personal journaling, mirroring and many more.

Evaluate and Celebrate
[the final assessment of the volunteer experience as well as some form of recognition or celebration for those who have given their time]
Evaluation should be thorough and include recommendations for future improvements.

For more information about service-learning or the SERVE model please contact Betsy Dunn at 846-3171 or betsyd@union.ufl.edu.

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